I'm Noah Owen, a technical support engineer helping customers resolve complex software, identity, and infrastructure issues — from the first investigation through a verified resolution.
I like turning an unclear report into a reproducible problem. I ask questions, trace the evidence, and keep customers informed while working toward a resolution.
I own the investigation through resolution, whether that means correcting a configuration, explaining unexpected behavior, or isolating a defect. When an issue needs engineering involvement, I provide a clear reproduction and useful findings to move it forward.
See where I've workedIndependently own customer technical support across an enterprise digital asset management platform. Diagnose complicated issues with SQL, REST APIs, Java/Tomcat logs, and HTTP traces; reproduce defects in Linux-based Docker containers matched to customer software versions and provide actionable findings to engineering.
Supported enterprise applications and technology operations across 140+ franchise locations, spanning Microsoft 365, Entra ID, Zoho One, POS, and learning platforms. Investigated SQL data and built workflow automations connecting business systems using Python, Power Automate, and Zapier.
Moved to NetX to deepen my software troubleshooting experience; continued supporting Scenthound on weekends under contract at their request.
Provided hands-on hardware, software, network, and on-premises infrastructure support for business clients. Served on the Rapid Response Team for urgent issues and achieved 100% customer satisfaction for four consecutive months.
Joined Scenthound to take on broader responsibility across a growing company's technology operations.
Self-hosted Ubuntu and Docker stack connecting Home Assistant, Mealie, and Google Calendar into a unified household dashboard.
Hands-on systems learning across Linux administration, virtualization, storage, services, containers, and networking.
Practical automation work using Python, Power Automate, Zapier, and connected SaaS platforms to reduce manual processes.
Detailed write-ups are coming next. Professional work will be documented with sanitized, non-confidential examples.
NOT JUST BUZZWORDS
Technology I've used in production support, system administration, or hands-on labs.Microsoft Entra ID · RBAC · Microsoft 365 · Exchange Online · Authentication & Authorization · OAuth
Linux · Docker · Bash · Windows Server · Networking · Virtualization · Apache Tomcat
REST APIs · JSON · SQL · MySQL · Snowflake · Python · Postman · Browser DevTools · Power Automate
Threats and vulnerabilities, secure architecture, identity and access, incident response, and security risk management.
Linux services, storage and networking; permissions and security; shell scripting, containers, and system troubleshooting.
Hardware, mobile devices and networking; operating systems, security, virtualization, and practical hardware and software troubleshooting.
Cloud concepts, Microsoft 365 apps and services, security and compliance, plus licensing, pricing, and support.
Selected excerpts from LinkedIn recommendations.
I was truly amazed how quickly Noah picked things up and in a very short period of time was off and running solving highly complex problems for our customers.
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We needed to replace our previous Support Technician (who was leaving) and Noah Owen was one of nine candidates that we interviewed for the Technical Support Specialist position at NetX.
Noah does an outstanding job of solving technical problems as well as being able to communicate technical details to non-technical customers. Mostly due to the qualities and characteristics of NetX's customer base, rather than having a large number of support requests, we tended to have fewer but far more complicated and difficult to solve issues that came in through our Support processes.
Because of that and the fact that our customers often have highly customized implementations of our product, our Support Technician needs to have a very good understanding of the product and all of the various ways it can be configured.
I was truly amazed how quickly Noah picked things up and in a very short period of time was off and running solving highly complex problems for our customers.
I very much looked forward to working with Noah and would love to work with him again in the future if that opportunity should ever arise again.
Noah Owen is a very impressive Support Specialist and has a bright future in IT ahead of him.
Best of luck Noah!
Noah worked on my team at Aldridge. He was an excellent team member and had a client-first mentality. Noah has impressive technical skills and was one of my top performers. I highly recommend him for any position.
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Noah worked on my team at Aldridge. He was an excellent team member and had a client-first mentality. Noah has impressive technical skills and was one of my top performers. I highly recommend him for any position.
From day one I found his communication skills with our team and technical acumen to be excellent, and he had an immediate impact for the better to our team.
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I greatly enjoyed my time working with Noah. From day one I found his communication skills with our team and technical acumen to be excellent, and he had an immediate impact for the better to our team. He possesses exemplary customer support skills as well as showing an excellent retention of his certified skills when putting them into practice day to day.
Working shoulder to shoulder with him was an absolute joy, I found him to be very friendly to speak to and forthcoming with any information I may have had questions about relating to our support role, as well as being a tremendously quick learner for any institutional knowledge we may have had to throw at him. He was very patient answering any technical questions I or others may have had, while simultaneously being able to translate it in a way that is friendly and easy to pick up for laymen or someone with a bit more know-how. This warm demeanor absolutely translated when speaking with our end users, as we serviced them over the phones. He possesses great skill when it comes to client communications, communicating any relevant info to our end users when necessary, be it in regards to their ongoing ticket information, or just helping them learn and refine their own practices for the future.
His attention to detail is second to none, and he consistently possessed a fantastic work ethic and warm attitude towards us and our customers day in and day out. I cannot recommend him enough for any future position he may steer to in the future.
What sets Noah apart is his excellent customer service. He is patient, empathetic, and always willing to listen to the concerns of our clients. He has a natural talent for building positive relationships and delivering exceptional support.
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I had the privilege of working with Noah at HonorBuilt and I must say that he is an outstanding professional with remarkable skills. Noah's technical knowledge and expertise in the field of IT support are impressive. He has a keen ability to diagnose and resolve complex issues quickly and effectively, making him an invaluable asset to our team and our clients.
What sets Noah apart is his excellent customer service. He is patient, empathetic, and always willing to listen to the concerns of our clients. He has a natural talent for building positive relationships and delivering exceptional support.
Overall, I highly recommend Noah for any role in IT support. He is a diligent, hardworking, and reliable team member who consistently goes above and beyond to ensure customer satisfaction. If you need any additional information about Noah's work or experience, please feel free to contact me.
Noah is an excellent worker, always taking on new challenges and delivering high-quality results. He has a great attention to detail, and is always looking for ways to improve processes and procedures. He works well both independently and as part of a team, and is a valuable asset to the company.
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I am writing this recommendation for my colleague Noah Owen, who I have had the pleasure of working with at Honorbuilt. Noah and I started working at the company around the same time, and since then I have been consistently impressed with his work ethic and performance.
Noah is an excellent worker, always taking on new challenges and delivering high-quality results. He has a great attention to detail, and is always looking for ways to improve processes and procedures. He works well both independently and as part of a team, and is a valuable asset to the company.
In addition to his technical skills, Noah is a pleasure to work with. He is friendly, approachable, and always willing to lend a hand to his coworkers. He has a positive attitude and a great sense of humor, making him a joy to be around.
I highly recommend Noah for any position he may be seeking. He has a bright future ahead of him, and I am confident that he will continue to excel in his career. If you have any questions or would like further information, please don't hesitate to contact me.