I'm Noah Owen — I untangle complex SaaS, identity, and infrastructure problems, bridge the gap between customers and engineering, and build systems that make life easier.
My work sits where customer support, systems administration, and software engineering overlap. I investigate what's happening beneath the surface — from permissions and API behavior to logs, databases, containerized environments, and complex integrations.
At NetX, I independently own technical support cases and recreate customer environments to isolate defects. Before that, I helped support and connect critical systems for a growing multi-location business at Scenthound.
See where I've workedIndependently own customer technical support across an enterprise digital asset management platform. Diagnose complicated issues with SQL, REST APIs, Java/Tomcat logs, and HTTP traces; reproduce defects in Linux-based Docker containers matched to customer software versions and provide actionable findings to engineering.
Supported enterprise applications and technology operations across 140+ franchise locations, spanning Microsoft 365, Entra ID, Zoho One, POS, and learning platforms. Investigated SQL data and built workflow automations connecting business systems using Python, Power Automate, and Zapier.
Provided hands-on hardware, software, network, and on-premises infrastructure support for business clients. Served on the Rapid Response Team for urgent issues and achieved 100% customer satisfaction for four consecutive months.
Self-hosted Ubuntu and Docker stack connecting Home Assistant, Mealie, and Google Calendar into a unified household dashboard.
Hands-on systems learning across Linux administration, virtualization, storage, services, containers, and networking.
Practical automation work using Python, Power Automate, Zapier, and connected SaaS platforms to reduce manual processes.
Detailed write-ups are coming next. Professional work will be documented with sanitized, non-confidential examples.
NOT JUST BUZZWORDS
Technology I've used in production support, system administration, or hands-on labs.Microsoft Entra ID · RBAC · Microsoft 365 · Exchange Online · Authentication & Authorization · OAuth
Linux · Docker · Bash · Windows Server · Networking · Virtualization · Apache Tomcat
REST APIs · JSON · SQL · MySQL · Snowflake · Python · Postman · Browser DevTools · Power Automate